I did not receive an order confirmation, what now?
If you have made a purchase with us, you will receive an order confirmation via email or SMS within a few minutes. If you did not receive an order confirmation, there can be the following reasons:
1.) You may have entered your email address incorrectly.
2.) Please check your spam folder. It could be that the order confirmation has landed there
3.) The order process was not completed correctly.
When i will receive my order?
Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country etc. Keep in mind that once order is made you cannot make any changes.
However, here’s what you can expect from shipping:
Canada 7-10 Business Days
United States 7-10 Business Days
*we can't guarantee shipping times because we depend on our shipping partner.
When will my order be shipped?
At the moment we ship products to the US and Canada within 24 hours after payment.
Can I track my shipment with a tracking number?
The tracking number is thus already provisionally available and is updated as soon as the shipping partner has picked up the package. Please note that the shipment status can be updated at the customer's site with a delay of a few days and that it is only a simplified representation of the complex production and delivery process.
I get the status "NotFound" when I try to track my shipment with the tracking number. What is going on?
1. go to the website https://www.17track.net/
2. now insert your tracking number in the large text field and click on "Search".
Done! You should now receive the status of your shipment!
If these instructions do not work, it is possible that the tracking number has not yet been transferred to your online system by the shipping service provider and is therefore not yet available. We usually receive the tracking numbers a little earlier and therefore there may be some overlaps. Just try to track your shipment again a few days later!
According to tracking and tracing, nothing more is happening - what now?
The following can be reasons that your package did not arrive at your place:
1.) The address is incomplete or incorrect
2.) The package or packaging has been damaged and must be repacked
I have ordered several products, but only one has arrived. Why?
The package was sent back, what now?
1.) The delivery address is unknown
2.) The storage period in the store or packing station has been exceeded
3.) The recipient cannot be determined
Why can I suddenly not find a certain article anymore?
Are there any shipping costs?
Is there a minimum order value?
My delivery address has changed - what do I have to do?
How can I return the ordered item?
Where can I get a return label?
You can find all information about returning goods in our return policy.
In order that our customer support can help you as quickly as possible, we ask you to provide the following information:
- Write with the email address with which you ordered
- Tell us your full name
- Tell us your order number (#...)
- Describe your request as detailed as possible